Refund policy
EXCHANGE POLICY
We offer a simple and hassle-free exchange policy. You may request an exchange for unworn & unwashed merchandise with all tags attached in the original box packing as it was delivered to you.
The following exchange policy is applicable to all items sold on www.anikha.in
Eligibility for Exchange
An item may be eligible for exchange within 7 days of delivery if it fulfils one or more of the following conditions:
Was delivered in a physically damaged condition
Has missing parts or accessories
Is different from what was ordered
📌 Important: Before sending any product back, you must first call or email our customer care team and get approval. Only after approval will your exchange be accepted.
Contact us:
Email: anikhaonshop@gmail.com
Phone: 89259 35499
Non-Exchangeable Items
Products marked as "Non-exchangeable" on the product detail page
Panties, Briefs, Drawers, Chemise, Slips and other Innerwear (due to hygiene reasons)
Products sold as packs (cannot be exchanged individually)
Items bought under discount, sale, special promotion, or using credit coupons/promo codes
Conditions for Exchange
All items must be returned in their original condition, with price tags intact, original accessories and in the original box/packaging as delivered to you.
We reserve the right to refuse exchange if the product is found used, damaged, soiled or altered. Such items will be sent back to the customer.
Exchange / Refund Process
As the products are of intimate nature, exchanges are only possible through Self-Ship Mode. We do not arrange reverse pickups.
Once we receive and verify your returned product, we will dispatch the replacement item within 4–6 business days.
If the requested replacement product is unavailable, we will process a refund equal to the final amount paid (after discounts) at the time of purchase.
